FAQ

FAQs
Shopping FAQs

1. Can I get a discount if I buy more?

The product page will show discounts for different quantities. The discounted price will be shown based on the quantity. But if you need more quantity, such as more than 50 pieces, please contact us by email with the following information.

- The products you are interested in

- The exact order quantity of each product

- When you wish to purchase

- Any special packaging instructions, such as bulk packaging (without product box)

2. What if I want to add or remove items from my shopping cart?

Please log in to your account and select Cart in the top right corner of the page. You will be able to view all the items currently in your shopping cart. If you want to remove an item from your shopping cart, just click the "Remove" button next to the item. If you want to change the quantity of any one item, just enter the new amount you want to purchase in the "Quantity" field.

Payment FAQs

1. What is PayPal?

PayPal is a secure and reliable payment processing service that allows you to shop online. You can purchase items using a credit card (Visa, MasterCard, Discover and American Express), debit card or electronic check (i.e. using your regular bank account). Your card number is securely encrypted on PayPal servers so it is not visible to us. This reduces the risk of unauthorized use and access.

2. Can I change my shipping information after payment?

You should not change your shipping address information after placing an order. If you want to change it, please contact our customer service department as soon as possible before the package is shipped. If the package has not yet been shipped, we can send the item to a new address. However, if the package has already been shipped, we will not be able to change the new address.

3. How do I know if my payment has been successfully received?

Once your payment has been successfully received, we will send you a notification email with information about your order. You can also check the order status at any time by visiting our store and logging into your customer account. If we have received the payment, the order status will show "Processing".

4. Can I pay for my order using other payment methods (such as credit card or offline payment)?

We only accept the following two payment methods:

1). Credit card.

Including Visa, MasterCard and JCB.

2). PayPal.

The most convenient payment method in the world.

Shipping FAQ

1. How do I change the shipping method?

Once the order is placed, the shipping method cannot be changed.

2. How do I change my shipping address?

If the package has not been shipped yet, we can ship the item to a new address. However, if the package has been shipped, the shipping information cannot be changed during the shipping process.

3. How long will it take to receive the item after placing the order?

Shipping time depends on the shipping method and the destination country. If the package cannot be delivered on time due to war, floods, typhoons, storms, earthquakes, bad weather or any other unforeseen or avoidable circumstances, the delivery time will be delayed. If such delays occur, we will work hard to solve the problem until an effective solution is found.

4. Can you ship to my country? How much does it cost?

We provide free shipping worldwide for orders over $30.

5. How do I track my order?

Click the "Track Order" button on our website. Enter the tracking number in the new window that pops up, and then click "Track" to view the tracking results.

Typically, the package will be shipped within 1 business day and the tracking results will be updated within 3 days.

6. Why is my tracking number invalid?

Tracking information usually appears within 2-3 business days after shipment. If you still cannot search for a tracking number after this, there may be several reasons:

The shipping company has not updated the latest delivery information on the website; the tracking code of the package is incorrect; the package has been delivered for a long time and the information has expired; some shipping companies will delete the tracking information.